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Learn how to prioritize service on social networks
The growth of this service support in several different businesses is located on social networks. The digital consumer wants to be increasingly served by social networks. WhatsApp, Facebook Messenger, Instagram Direct, Online Chat and Telegram are common channels...
Advantages and disadvantages of Chatbots
With the advancement of the internet, chatbots have emerged as one of the main innovations of recent years. What are Chatbots? The expression “bots” is short for “robots”, which means robots in English, with this concept it is possible to deduce that chatbots are...
What is Omnichannel and its advantages
Omnichannel happens when there is multichannel marketing, from customer service to purchase, in an integrated way, using the same communication channel. The consumer, when looking for a product, is interested in using all available shopping channels and this requires...
What are the advantages of unified communication for companies?
Understand the need and the advantages of adopting a unified communication platform, which brings together all communication tools in one place.
Online chat or WebChat, how about we think about this again?
A transformação digital tem impactado muito diversos negócios e também a forma como nos comunicamos e atendemos o cliente. Você sabe quem precisa se adequar a essa realidade?
The Digital Transformation in support: Who needs to meet new demands?
A transformação digital tem impactado muito diversos negócios e também a forma como nos comunicamos e atendemos o cliente. Você sabe quem precisa se adequar a essa realidade?
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